Peterborough Ear Care

Terms and Conditions of Use

Last updated 13th October 2025

Welcome to our website.  By using this website, you are agreeing to comply with and be bound by the following Terms and Conditions of Use, which together with our Privacy Policy and Cookie Policy govern Peterborough Ear Care’s relationship with you in relation to this website.   The term ‘Peterborough Ear Care’, ‘us’, ‘our’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user of our website. ‘Peterborough Ear Care’ is a trading name of Decomid Limited.

In these Terms and Conditions of Use, the terms Personal Data, Data Controller, Personal Data Breach shall have the meanings given in the Data Protection Laws (including the Data Protection Act 2018 and the GDPR).

Decomid Limited a company incorporated in England and Wales with company number 16750586 with its registered office at 1257 Lincoln Road, Werrington. Peterborough, PE4 6LF  

As a condition of your use of this website, you warrant to Peterborough Ear Care that you will not use this website for any purpose that is unlawful or prohibited by these Terms and Conditions of Use.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, and any reproduction is prohibited.

The content of this website is for your general information and use only. We aim to update our website regularly and may change the content at any time. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

The material displayed on our websites is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you or any user arising from or in connection with browsing our website, the materials and the downloading of them, or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any material posted on them, including, any liability for errors, inaccuracies, omissions or misleading or defamatory statements, and without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of an opportunity, loss of data, loss of goodwill, wasted management or office time, and for any other loss or damage of any kind, however arising and whether statutory, caused by tort (including negligence), breach of contract, common law, or otherwise, even if foreseeable.

Nothing in these Terms and Conditions of Use shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under the applicable law or which alternatively may affect your rights as a consumer (as applicable).

We do not represent or warrant that our websites or the materials are free of all viruses or other harmful components. You should therefore exercise caution in your use of the website and when downloading any materials and use up to date, industry recognised software to detect and destroy any viruses or similar destructive devices. You agree that you access our website and download the materials at your own risk and that you will be solely responsible for your use and any damage to any computer system, loss of data or other harm that may result.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website or service linked to it.

We may revise these Terms and Conditions of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website.

These Terms and Conditions of Use are governed by English law and the English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to or use of our website.

External Links Disclaimer

We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the site or any website or feature linked in any banner or other advertising.

External systems for booking and payment (Privacy And Cookie Policies)

The term ‘Peterborough Ear Care’, ‘us’, ‘our’ or ‘we’ refers to the owner of the Peterborough Ear Care website, Decomid Limited. The term ‘you’ refers to you, the user of the Peterborough Ear Care website.   

Users of the website at www.earwax-gone.co.uk  may book appointments using the provided link. This link accesses booking and payment systems hosted outside of the website.

For convenience, in order to facilitate booking and payment for appointments, Peterborough Ear Care’s website at www.earwax-gone.co.uk provides a link to external providers (listed below). Personal Data shared with the below providers is done so at your own risk and we advise extreme caution and consultation of their privacy and cookie policies before proceeding with the use of these services. By accessing the systems provided by the below services via our website, you are accepting their terms and conditions, privacy policies and cookie policies.

If you do not wish to use these systems via our website, please email info@earwax-gone.co.uk or use the contact form and we can discuss other options.

Booking

The booking system used by Peterborough Ear Care is provided by Red Guava Pty Ltd (ACN 147 311 466) through their product, Cliniko. This system is UK GDPR compliant. For their privacy policy, please visit www.cliniko.com/policies/privacy/ or for wider policies relating to their services www.cliniko.com/policies/

Payment

Linked to the Cliniko system is the payment collection system provided by Stripe, Inc. To see which of their entities is involved in your data, please visit https://stripe.com/gb/legal/privacy-center#which-stripe-entities-are-involved

For the Stripe, Inc. privacy policy, please visit https://stripe.com/gb/privacy and for their cookie policy, https://stripe.com/gb/legal/cookies-policy

The standard fee (at time of writing) is £65 for a home visit appointment. This covers a home visit for wax removal from one or both ears. If no wax is found, or if for whatever reason we are unable to remove wax present, then we will refund £30, retaining the remainder as a call out and admin fee.

If you request a refund due to cancellation, or are due a partial refund because there was no wax found/removed, please note that the payment services we use will only allow refund to the payment method originally used. e.g. If you used your bank debit card, we can only refund to that same card.

Refunds are usually processed same or next working day, however some card providers may take longer to process a refund.

Changes and Governing Law

We may revise these Additional Terms and Conditions of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Additional Terms and Conditions may also be superseded by provisions or notices published elsewhere on the Referrer section of the Peterborough Ear Care Website.

These Additional Terms and Conditions of Use are governed by English law and the English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to or use of our website.